Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 15 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customer.service@dextrain.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided/and other, and mail your return the following address:

Dextrain 

12 rue Ampère

91430 IGNY 

FRANCE 

[RMA #]

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 20 days to process returns

We will notify you by email when your return has been processed

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customer.service@dextrain.com